14-Day Guarantee

If your order never arrives, arrives damaged, or is not what you ordered, email us a photo within 14 days of delivery. We replace it or refund you in full, and you do not ship anything back.

• Full refund or replacement
• Photos only, no return shipping on damaged or wrong items
• Cancel any unshipped order for a full refund

Changed your mind? Unused items in their original packaging can come back within 14 days of delivery for store credit. Return shipping is on you.

To start, email hello@chirpandpounce.com with your order number. The full terms are in our refund policy.